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　　课程目的：本课程可以提高企业和个人核心竞争力

　　课程特色：本课程与案例相结合

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　　为什么80%产品的问题是由设计引起的？为什么80%设计质量是在早期各阶段来保证的？为什么企业80%的利润是通过新产品开发来实现的？

　　一What is DFSS？

　　1What is DFSS？

　　2Why ito do DFSS

　　3When to deployment DFSS

　　4Robust Parameter Design

　　二DFSS Methodology--IDOV

　　1、Identify

　　1）                  VOC

　　2）                  Customer and business requirements study

　　3）                  KANO

　　4）                  QFD

　　5）                  SWOT

　　6）                  CTQ indentify

　　7）                  Process Capability study

　　2、Design

　　1）                  Transfer Function Organization

　　2）                  Tolerance Analysis-Normal Value

　　3）                  Worst -Case---Liner

　　4）                  Worst-Case---Non liner

　　5）                  Root Sum Square---Liner

　　6）                  Root Sum Square---Non Liner

　　7）                  Monte-Carlo Analysis---Normal distrbution

　　8）                  Monte-Carlo Analysis---Non normal

　　9）                  Robust Design---Taguchi Parameter Design

　　3、Optmize

　　1）                  Process Capability Improvement

　　2）                  KPIV

　　3）                  Sensitivity Analysis

　　4）                  Process Capability Analysis

　　5）                  Zst

　　6）                  Zlt

　　7）                  Dpmo,PPM

　　4、Validate

　　1）                  Reliability

　　2）                  Reliability Analysis

　　3）                  Reliability Study

　　4）                  System Reliability

　　5）                  Reliability Test

　　三DFSS Methodology-DMADV

　　1、Define

　　Initiate The Project

　　n       Identify Service/Product Concept Or…

　　n       Develop Problem/Goal Statement

　　n       Develop Business Case

　　n       Define Project Leadership

　　n       Draft Charter

　　Scope The Project

　　n       Define Project Scope

　　n       Develop Multi-Generational Product/Service Plan （MGP）

　　n       Commit Resources/Kickoff Project

　　- Champion

　　- MBB, BB

　　- Cross-Functional Team

　　- Design Budget

　　- Establish Working                Relationships

　　Plan & Manage The Project

　　n               Determine Project Management

　　Approach

　　-    Project Controls

　　-    Project Reviews

　　-    Communication Plan

　　-    Issues & Risk Management

　　n               Develop Project Plan

　　-    Planning/Requirements

　　-    Define Deliverables/Timeline

　　n               Develop Organizational Change    Management Approach

　　Tools:

　　n       MGP （Multi-Generational Plan）

　　n       Customer Surveys/Interviews

　　n        Charter

　　n       Gantt Charts

　　n        AND/PERT Chart

　　n        CAP

　　2、Measure

　　Identify Customers

　　n       Review Business Case/Team Charter

　　n       List/Prioritize Customers

　　n       Define Customer Segments

　　Gather Customer Needs

　　n       Select Customer Research Methods

　　n       Build A Data Collection Plan

　　n       Collect Data

　　Specify CTQs

　　n       Organize Customer Information

　　n       Prioritize Customer Needs

　　n       Assess Competitive Performance

　　n       Determine Critical-To-Quality Requirements （CTQs）

　　Tools:

　　n       Customer Research Methods

　　n       Kano Analysis

　　n       Affinity Diagram

　　n       Structure Tree

　　n       Quality Function Deployment （QFD）

　　Tolerance Analysis

　　Performance Benchmarking

　　Design Scorecard

　　3、Analyze

　　Develop Design Concepts

　　n               Perform Functional Analysis

　　-    Define Product Functions/

　　Service Processes

　　-    Deploy/Allocate CTQs To Functions/

　　Processes

　　n               Develop Alternative Design   Concepts

　　-   Develop Design Concepts

　　-   Benchmark Best Performance

　　& Processes

　　-   Apply Appropriate Technology

　　n               Select Most Promising

　　Concept（s）

　　-   Evaluate Against Criteria

　　Develop High-Level Design

　　n               Develop High-Level Design         Elements

　　-   Process, Information, Facilities,          Human, Materials, Equipment etc.

　　n               Develop Requirements For    Processes, Facilities, Jobs,   Information Systems, etc.

　　-    Deploy Functional/Process

　　Requirements to Design Requirements

　　n               Identify Critical Detailed Design   Resources

　　-    Systems, Logistics, Marketing,           Out-Sourcing etc.

　　Evaluate High-Level Design Capability

　　n               Assess Capability Of High-Level        Design

　　-    Define Evaluation Criteria

　　-    Perform Qualitative/Quantitative Evaluation

　　-    Generate Options For Remaining Gaps

　　n               Select Best-Fit Design

　　-    Integrate Design Concept

　　n               Obtain Customer Feedback

　　-    Conceptual Design Review With          Customer/Stakeholder

　　n               Finalize Design Requirements

　　n               Perform Risk Assessment

　　-    Develop Exit Strategies

　　Tools:

　　n       Customer Research Methods

　　n       Kano Analysis

　　n       Affinity Diagram

　　n       Structure Tree

　　n       Quality Function Deployment （QFD）

　　Tolerance Analysis

　　Performance Benchmarking

　　Design Scorecard

　　4、Design

　　Develop Design Concepts

　　n               Perform Functional Analysis

　　-    Define Product Functions/

　　Service Processes

　　-    Deploy/Allocate CTQs To Functions/

　　Processes

　　n               Develop Alternative Design   Concepts

　　-   Develop Design Concepts

　　-   Benchmark Best Performance

　　& Processes

　　-   Apply Appropriate Technology

　　n               Select Most Promising

　　Concept（s）

　　-   Evaluate Against Criteria

　　Develop High-Level Design

　　n               Develop High-Level Design         Elements

　　-   Process, Information, Facilities,          Human, Materials, Equipment etc.

　　n               Develop Requirements For    Processes, Facilities, Jobs,   Information Systems, etc.

　　-    Deploy Functional/Process

　　Requirements to Design Requirements

　　n               Identify Critical Detailed Design   Resources

　　-    Systems, Logistics, Marketing,           Out-Sourcing etc.

　　Evaluate High-Level Design Capability

　　n               Assess Capability Of High-Level        Design

　　-    Define Evaluation Criteria

　　-    Perform Qualitative/Quantitative Evaluation

　　-    Generate Options For Remaining Gaps

　　n               Select Best-Fit Design

　　-    Integrate Design Concept

　　n               Obtain Customer Feedback

　　-    Conceptual Design Review With          Customer/Stakeholder

　　n               Finalize Design Requirements

　　n               Perform Risk Assessment

　　-    Develop Exit Strategies

　　Tools:

　　n        Process Map

　　n        IT Logical/Physical Design

　　n        Facilities Design

　　n        Job Design

　　n        Specifications

　　n        QFD

　　n        Benchmarking

　　n       Control Plan

　　n        Process Management Charts

　　n        Standards/Procedures

　　n        Pilot/Test Plan

　　5、Verify

　　Execute Pilot/Analyze Results

　　n       Build Pilot-Scale Processes

　　- Limited Scale, Full

　　- Functionality

　　n       Pilot Testing And Evaluation

　　- Pilot Results/Redesign

　　- Scale-Up Decision

　　n       Implementation Planning

　　- Full-Scale Build Plan

　　- Transition Plan

　　-     Documentation

　　Implement Production  Processes

　　-     Build Full-Scale Processes

　　-     Start-Up And Testing

　　- CAP

　　- Training

　　- Commercialization

　　-     Performance Evaluation

　　- Full-Scale Results （Yield,

　　DPMO, Demand, Stability）

　　Transition To Process Owners

　　-     Turnover To Operations

　　And Maintenance

　　-     Transition To Process Management

　　-     - Control Processes

　　- Further Commercialization

　　-     Project Closure

　　Tools:

　　n       Control Charts

　　n       Capability Analysis

　　n       Project Planning

　　n       Control Plans

　　n       DMAIC

　　n       Standards And Procedures

　　n       Process Management Charts

　　n       MGP

　　n       CAP